Access Issues

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Loreal Harper

• September 12, 2023 18:57

I cannot access any files that my colleague has shared with me? I have tried. Chrome, Safari and Firefox, cleared cache.... no luck. How do I get access? 

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  Loreal Harper

  • September 12, 2023 21:21

  How do I update my email? 

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  Rona

  • September 13, 2023 19:03

  Hi Loreal, 

  Welcome to Box Community and glad to help! 

  What was the method of sharing the file, a shared link URL or collaboration invite?Also, what do you see when accessing the file? You may attach a screenshot in this forum. 

  We'd love to further assist! 

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