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Missing Folders and Files

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Richard Archibald
reviewed these files and folders for years, then one day they just disappeared. I have never changed my email or password up to that point. Since then, I have uploaded other files and folders to the same account. It is imparative I get this information back!
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  • Rona
    • Edited

    Hi Richard, 

    Welcome to Box Community and glad to help! 

    You can recover your missing files and folders by going to your trash/bin icon in the Box website. Also, you can manually restore any file or folder in your trash.  

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    Hope it helps! 

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