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"There was a problem changing your password." error

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Hiroyuki Odake

I created a new account via google account, and now trying to set my new password but "There was a problem changing your password." error pops up every time.

I tried to change the browser (Chrome, Edge, Firefox), and OS(Win, iOS) but the same error appeared.

This issue is seems to be related to this:

https://support.box.com/hc/en-us/community/posts/18869814941971-Error-changing-password

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4 comments

Date Votes
  • Rona

    Hi Hiroyuki,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Camilo Echeverry

    Hi, Im having the same issue, I did clear my cache and change browser, still same error "There was a problem changing your password." I just created my account due to a sensitive information being shared to me, please help Rona

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  • Kurt D Snyder

    Having the same issue... so frustrating. I don't have an "old password" due to signing in with Google. When I attempt to add one to my account the system says It's can't... I need to access this folder in order to submit plans to the government... please help!

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  • Patrick Frawley

    I am having the same error, please help.

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