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Not Receiving Invite Email

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Keval Ajmeri

Hello,
We have been using box since a long time at our company. Today, we had 2 users who did not receive any invite emails. We checked their spam, trash and all the other folders but cannot find it. Already tried deleting the accounts and added new accounts. 
Still no progress.
Can anyone help me here, please?

 

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5 comments

Date Votes
  • Rona

    Hi Keval,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Daniel Auerbach

    Fantastic support, thanks Box team! One month and still no answer. I have exactly the same problem. Let's go, support guys! Don't just sit on your fat arses, do some work to fix this godamn problem.

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  • Keval Ajmeri
    • Edited

    Hello Daniel Auerbach,
    I am not a tech support for box but I can help you with it. 
    Open a new live chat and tell the tech to remove the email address from blocked status. 
    They should be able to help you resolve this issue within 5 minutes. 

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  • Daniel Auerbach

    Thanks Keval, appreciate it! I contacted support and that's exactly what they told me - they're working on it now.

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  • Keval Ajmeri

    Hey Daniel Auerbach,
    I was frustrated just like you when I didn't hear back from the techs at Box. 
    No problem, I am glad that I could help. 

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