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Box File Remain in Locked State

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Dave Goldenberg

We use the  Enhanced Auto-Lock feature (see https://support.box.com/hc/en-us/articles/360061782454-Enabling-Enhanced-Lock-Unlock-on-Box-Drive). When a user opens a file, it is automatically locked, which is great.

What is supposed to happen is when a user closes the file, it is automatically unlocked. And normally that does happen.

However, quite a few times when a user closes a file, it remains locked indefinitely. And this causes confusion.

Does anyone know what causes this quirk and how to correct it?

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  • Rona

    Hi Dave,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Matthew Bocanegra-Lair

    Any updates to this? I run into this issue daily. My co-workers end up in read-only mode on files I worked on days ago sometimes. The files that I work on, and that remain locked after I close out of it, appears it be random.

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  • Dave Goldenberg

    Hi, Matthew. I have no updates on my end. I think one thing that might cause this is many users have a tendency to not save/close files they are working on, and sometimes their PCs will reboot in this state. Interestingly, ANYONE can unlock a file, so that is what our users wind up doing in order to avoid opening a file in read-only mode. Best practice is for them to contact the last person who was working on that file - just in case there might be a possibility of lost work.

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