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BOX UI is not showing

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Nelsen Do

Hi team, 

I am experiencing an issue in which when I log into BOX, the UI did not show up. Please find the attached photo for reference. 

I have tried to restart my computer, clear the cache, update browser and disable extensions but nothing worked. Please note that this issues happen today and when I used the platform previous days ago, it was working well. 
I have also seen another post reporting this case, specifically when accessing BOX on Windows 11. 

Please let me know if there is work around. 

Best, 
Nelsen Do

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5 comments

Date Votes
  • Paul Sims

    I'm having this same problem, as are several of my coworkers.

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  • Rona
    • Edited

    Hi Nelsen, 

    Welcome to Box Community and glad to help! 

    Looks like you've managed to troubleshoot on your own but to no avail. At this rate, can you use a different machine and network connection? 

    Also, you may want to check your firewall if it's configured. 

    Hope it helps! 

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  • Paul Sims

    It was my organization's firewall causing the issue following an update. Problem solved!

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  • Nelsen Do

    Hi Rona, 

    Other colleagues with the same firewall setting as mine has no problem of accessing it. So I am unsure that this was caused by firewall setting. 

    I manage to log into and have no problems with the UI on mobile browser; however while accessing using laptop browser, I am still facing the same problem. 

    Best,

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  • Nelsen Do

    Furthermore, my logging screen is also a bit funky as in the attached screenshot.

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