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AHMAD ALKHALILI

I work in a Non-profit NGO in Türkiye ; we are using box to facilitate our work. for the past month we have tried everything to fix the box problem. the main account is not accepting any credit card. when I have called the support number in the US. it says I should submit a ticket online. we cannot submit a ticket because the minute we log in. the page changes to update your payment. This is becoming a nightmare.

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  • Zak Willis
    • Edited

    I work in a Non-profit NGO in Türkiye ; we are using box to facilitate our work. for the past month we have tried everything to fix the box problem. the main account is not accepting any credit card. when I have called the support number in the US. it says I should submit a ticket online. we cannot submit a ticket because the minute we log in. the page changes to update your payment. This is becoming a nightmare. Blackboard UTSA

    You can clear your browser's cache and cookies. Try accessing the Box website again and see if it allows you to submit a support ticket. And disable any proxy or VPN services that might affect your access to the website.

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  • AHMAD ALKHALILI

    I have cleared the browser's cache and cookies. I even tried a different browser and a different device. We are not using any proxy or VPN service. I am still facing the problem.

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  • Rona
    • Edited

    Hi Ahmad, 

    Welcome to Box Community and glad to help! 

    You may reach out to our Sales team using this link or you can email them directly at sales@box.com for assistance. 

    Thanks for posting!

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