Deleted from box

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Nino Matthews

• September 21, 2023 02:04

Can a deleted folder be recovered in box if its not in the trash bin

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  Rona

  • September 21, 2023 20:38

  Hi Nino, 

  Welcome to Box Community and glad to help! 

  To answer your question, Contact Box Product Support immediately if the content you deleted is no longer in your Box Trash.   When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

  Thanks for posting!

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