Deactivated User

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Mark Fickenscher

• September 21, 2023 14:22

I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate.  How do I correct this so I can add this person to collaborate on a folder? 

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  Rona

  • September 21, 2023 19:29

  Hi Mark,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  Brandon Lackey

  • January 17, 2024 19:23

  Rona, I have the same problem.  What can I do?

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  Diane Wagner

  • August 16, 2024 20:28

  I have the same problem, what can I do? I have created a new folder - as the first time he was a collaborator was in 3_23 - and that deal is dead - we have created a new folder to share and cannot - the error message is the same - the external collaborator is deactivated

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