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accept invite doesn't work

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Megan Petrilla

Hello, my accept invite from link is not working and brings me to my home page. I double checked my email and my account is the same email as the link sent. Please help asap. Thank you Megan

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  • Rona

    Hi Megan, 

    Welcome to Box Community and glad to help! 

    Accept your pending invitation(s) in your Box account. See if you could find the affected folder. 

    To find and resolve a pending invitation:

    1. In the left menu of your Box account window, click All Files.
    2. In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
    3. To see details about the invitation, click the ellipses, "...", and select View Details.
    4. To decline the invitation, click the ellipses, "...", and select Decline All.
    5. To accept the invitation and gain access to the project's content, click Accept.

    If you couldn't find the folder you're invited into. Please reach out to the folder owner. 

    Hope it helps! 

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