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Mac - Box Fails to load, Attempted "Manual Reset" twice

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I have twice attempted to use both methods of Mac "manually reset Box" and it fails.  

Last login: Fri Sep 22 06:59:05 on console

user@Macbook-Pro-M1 ~ % fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

zsh: killed     fileproviderctl domain remove -A com.box.desktop.boxfileprovider

user@Macbook-Pro-M1 ~ % defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

2023-09-22 07:19:48.957 defaults[6671:55159] 

Domain (com.box.desktop) not found.

Defaults have not been changed.

user@Macbook-Pro-M1 ~ % 

 

Box still fails to start and gives the same error each time.  Running Mac OS 13.6.

 

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help! 

    You may go ahead and uninstall your current Box Application. 

    1. Quit Box Drive
    2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
      macOS 11.x  and macOS 14.x with any version of Box Drive
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
      /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
      /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
        • ~/Box-Box (Archive) (macOS 11.x)

          Note

          If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

        • ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when you have finished typing it in.

    Once you've completely uninstalled your Box Drive, please reinstall an updated version. 

    Hope it works! 

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