I got charged before the end of the day of my free trail!!!!

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Donnie Masters

• September 22, 2023 20:17

I got charged before the end of the day of my free trail. We had 1 day left on our free trial and we were charged $1,260.00. The terms say by the end of day on the last trial day but i was charged at 1:02 pm. I canceled the free trail to not go over the allowed days but was still charged. WHY IS THERE NO CUSTOMER SERVICE NUMBER. Can someone please help?

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  Rona

  • September 22, 2023 22:45

  Hi Donnie, 

  Welcome to Box Community and glad to help! 

  Sorry to hear about your trouble and to address this issue, kindly reach out to our Billing team through billing@box.com. 

  Thanks for posting! 

   

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