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DICOM files on Box.com not showing up on Box Drive

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Ryan Dackor
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We have several DICOM files (i.e., medical images) saved in our Box account. I can see all of the DICOM files on Box.com but none of them are showing up on Box Drive. All folders that should contain the DICOM files are there, but when I open up those folders I get a message that says, "This folder is empty." Why can't I see these files on Box Drive?

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  • Rona
    • Edited

    Hi Ryan, 

    Welcome to Box Community and glad to help! 

    In order to answer this inquiry, you may take this to forum.box.com.

    Thanks for posting! 

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