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File disappeared - no way to locate or recover missing document.

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Anita Maasen

Hello - please assist!

One very important document suddrenly disappeared. It is not a file that has a collaborator, nor can it be located in trash or any other (current) location. This exact document was available for on the mobile app for a split second then quickly disappeared from view. I have no idea what is going on, but the file is missing - and it was not due to me (or anyone else) deleting it. 

Please assist.

Thank you, Anita 

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  • Rona

    Hi Anita, 

    Welcome to Box Community and glad to help! 

    Is the missing file used be accessible through a shared link or did you uploaded it in Box yourself? 

    We'd love to further assist! 

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