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All my files has been deleted

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Box User
  • Edited

When I tried to enter my profile I realized that only one file of all the ones I had is kept, I had at least 2 GB of information that has disappeared, how can I recover it? I have searched in the trash but it does not appear, also, before it had a capacity of 50 GB and now it tells me that the capacity is 10 GB. They have modified something that has caused my files to be lost!

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Are you looking for your own folders or collaborated folders? If it's the latter, you may reach out to the folder owner as the collaboration may have ended. Which caused the files to disappear from your Box account. 

    Additionally, Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business and enterprise accounts can shorten or lengthen it.  

    Hope it helps!  

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  • Box User
    • Edited

    hi, i talking about my own files it's not collaborated folders and it not are in trash. a few months ago it was available normal. it looks like the box eraser it when chan the software, UI e.i. please help me. 

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