Loading files and getting upgrade message

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Hans Helmers

• September 26, 2023 18:19

Box is not allowing me to upload files without upgrading my account despite the fact that I have 10 GB of space available on my existing account.

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  Rona

  • September 27, 2023 18:01

  Hi Hans, 

  Welcome to Box Community and glad to help! 

  Can you attach a screenshot of your upgrade prompt? Also, are you uploading on your own folder or through a collaborated folder? 

  We'd love to further assist! 

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