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Collaboration Files Not Showing

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Brandon Peterman

Unsure if I am overlooking something. We had an email sent over with an Accept Invite Link. When clicking on the invite link to accept the file does not appear. Have read through the forums and followed steps listed there and we are still not seeing the file. Would like assistance in locating this or what we need to do to correct.

 

Thank you!

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  • innrcircle

    Having the same issue. Files are not syncing on all devices either.

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  • Rona

    Hi Brandon, 

    Welcome to Box Community and glad to help!

    As you accept the collaboration invite, please take note of the following: 

    1. Confirm which email the invitation is being sent to.

    2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

    3. Make sure the email address the invitation was sent to matches the email in your account settings.

      Note: Please ensure that all collaborations are sent to your primary Box email address and not to your secondary email address if you have one tied to your account. This can also cause the issue above to occur.
       

    Hope it helps! 

     

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