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Unapproved charge

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Leonid Khojayev

Hello, I used a trial box account for a single-time project, but the day before its expiration, my card was charged $540, which I did not approve. I downgraded my account to free and trying to claim my money back. Any suggestions on that? Thank you!

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3 comments

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  • Rona

    Hi Leonid, 

    Welcome to Box Community and glad to help! 

    Please reach out to our Billing team (billing@box.com) for better assistance. 

    Thanks for posting! 

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  • Leonid Khojayev

    Hello,

    I did, but as I downgraded my account, I got a response that they do not support individual users directly.

    Thanks,

    Leonid

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  • Leonid Khojayev

    Hello,

    I have received no response from box.com to my request, is there any chance to assist?

    I prefer to resolve it directly and not raise a fraud claim in my bank.

    Thanks!

    Leonid

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