Box Status

Deactivated user

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Claudia Santos

Hello, I'm trying to invite someone to Box, but I keep getting the message " Can't invite a deactivated user". 

 

How can I resolve this? 

Not sure how the user got deactivated. 

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4 comments

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  • Rona
    • Edited

    Hi Claudia, 

    Welcome to Box Community and glad to help! 

    This error appears when you're inviting a user with inactive Box account. Please note that for collaboration to work, you should invite a user with active Box account.

    Thanks for posting!  

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  • Zohar Gillai

    Hello, I have the same question, the user is external, not a managed user. 

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  • Joel Quintero González

    The same, user is external and can't invite a deactivated user.

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  • Jim Tyner

    how can I re-activate this external user? Does the user need to take care of this?

     

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