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John Moore

• October 02, 2023 17:20

I can't open any of my documents. The error I receive is "We’re sorry, the preview didn’t load. Please refresh the page." Refreshing doesn't work. Neither did rebooting my computer.

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  Matthew Bitz

  • October 02, 2023 17:21

  Same here

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  Rona

  • October 02, 2023 19:27
  • Edited

  Hi John, 

   

  Welcome to Box Community and glad to help! 

   

  We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

   

  Thanks for posting! 

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