Docs Won't Open

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Hannah Morrey Brown

• October 02, 2023 17:24

Hello we are getting an "office online failed to load" every time we try to open any of our word documents Please advise! 

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  Angela KLONOWSKI

  • October 02, 2023 17:26

  i'm getting the same thing...

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  Sherri Thorpe

  • October 02, 2023 17:26

  Same. Only we don't get the error message. Can't preview, upload or download. Just hangs.

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  Chris Boswell

  • October 02, 2023 17:28

  They are dealing with a system wide outage apparently.

   

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  Jessica Hergenroether

  • October 02, 2023 17:28

  Our team is getting the same message. We are unable to open any documents/files/sheets. 

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  Cale Archer Smith

  • October 02, 2023 17:29

  Same thing here. Client can't download files I sent and I can't access them to send them through an alternative. 

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  Rona

  • October 02, 2023 19:35
  • Edited

  Hi Hannah, 

   

  Welcome to Box Community and glad to help! 

   

  We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

   

  Thanks for posting! 

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