I cannot access any of my files in box.

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Melissa Gonzales McNeal

• October 02, 2023 17:23

Nothing will open or download! Please help! I need these files this morning!!

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  Selena Gomez

  • October 02, 2023 17:25

  I am having the same issue. 

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  Ray Sanchez-Pescador

  • October 02, 2023 17:28

  Me too!!  What the hey???  Need my files now.

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  Ray Sanchez-Pescador

  • October 02, 2023 17:29

  Where is the number to call Support?  Is it all AI now?

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  Ray Sanchez-Pescador

  • October 02, 2023 17:54

  All good now.  Thank you!!

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  Rona

  • October 02, 2023 19:47

  Hi Melissa, 

   

  Welcome to Box Community and glad to help! 

   

  We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

   

  Thanks for posting!

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