Error message, Can't open file

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Kimberley Rodriguez

• October 03, 2023 04:47

Got error message. "We couldn't open Nov CMC Part .mp4. Wait a bit and try again."

I can open previous file and next file, just not this one. 

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• 

  Rona

  • October 04, 2023 20:16
  • Edited

  Hi Kimberley, 

   

  Welcome to Box Community and glad to help! 

   

  Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these accounts. 

  Please feel free to visit this helpful article regarding Box Preview. 

   

  Thanks for posting! 

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