I can't upgrade my plan from invidual to the Starter plan

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豊﨑　健太郎 Kentaro Toyosaki

• October 03, 2023 08:21
• Edited

When i upgrade my plan from invidual to the Starter plan, it has error as above 
要求の処理中にエラーが発生しました。お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。

("An error occurred during the request processing. Further authentication is required for your account. Please submit a ticket at support.box.com.")

Please help me.

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• 

  Rona

  • October 04, 2023 20:01

  Hi there, 

   

  Welcome to Box Community and glad to help! 

   

  You may reach out to our Sales team for assistance using this link. 

   

  We hope this would be sorted out very soon! 

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