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"No Changes Made" message when trying to add new user

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Christina Murphy

I keep getting a "No Changes Made" message when trying to add a new user either manually or via the CSV upload.  What could I be doing wrong that this simple task isn't working? 

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  • Rona

    Hi Christina, 

     

    Welcome to Box Community and glad to help! 

     

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

     

    Thanks for posting!

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  • Jill Sieracki

    I am getting the same message. What was the solution? 

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  • Christina Murphy

    Our issue was that we did not have enough licenses for the additional user.  It would be much more helpful if the error message communicated that, but it doesn't.  So I would make sure you have available licenses, purchase more if necessary (we actually wound up disabling a few users that no longer needed access which resolved our problem), and try again. 

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