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Not receiving Box emails

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Charmayne Torres

I have not been receiving the automated emails from Box when new items are put in my folder for over a year now.  The various parties/agencies that are involved can't figure out why.  I have had my IT department look at this as well. My notifications are all checked in the settings. The noreply@box.com is not blocked. 

Any other suggestions?

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  • Rona

    Hi Charmayne, 

     

    Welcome to Box Community and glad to help! 

     

    I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

     

    It's possible that emails may bounce back to Box again. You may need to contact your ISP or internet service provider or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications. 

     

    Thanks for posting! 

     

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  • Charmayne Torres
    • Edited
    Hi Rona,
     
    Thank you for looking into this for me.  I really appreciate it.  I will pass this information along to our IT Department and our other agency that handles the servers and such to make sure everything is correct.
     
    Could you please check on Beth Mania's email to see if the same thing has happened to her?  She is my boss and has also stopped receiving the emails from Box.  Her email is bmania@azda.gov.
     
    Thank you very much for your help, and I hope I start receiving them again tomorrow when new documents are placed in our folders in Box.
     
    Respectfully,
     
    Charmayne
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