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Where is a Support Contact Information? - Getting Message about Upload that Doesn't Make Sense

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Maggie DuRoss

Is there a chat with an agent, email or phone number I can actually contact with Box?  Getting an error message file exceeds plan's upload limit but we have a 250 MB file limit so not sure what is going on?

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  • Rona
    • Edited

    Hi Maggie, 

     

    Welcome to Box Community and glad to help! 

     

    The maximum file size limit for uploads to Box varies depending on your account type:

    • Free personal: 250 MB
    • Starter: 2 GB
    • Business: 5 GB
    • Business Plus: 15 GB
    • Enterprise (and Digital Suites ): 50 GB
    • Enterprise Plus: 150 GB

    For more details, please refer to our pricing comparison page.

     

    Did you upload a file that is larger than 250MB? You can also attach a screenshot of your error to get a closer look.

     

    We'd love to further assist! 

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