Lost files

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Shane Opsal

• October 06, 2023 06:53

I upgraded to a personal pro plan and now all my files have disappeared, it is extremely critical for me to have these files as it is my businesses way of storing important on site information. i am extremely angry i have lost these files and need them back ASAP!!!

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  Rona

  • October 10, 2023 14:52

  Hi Shane, 

  Welcome to Box Community and I'm here to assist! 

  Due to your transition from your personal Box account to a Starter Business account. Please note that your Box contents will be inaccessible temporarily. Are your files still inaccessible as we speak? If so, please feel free to contact Product Support by creating a case. 

  Thanks for posting! 

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