Can not receive SMS Authentication Code

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Bruce Huang

• October 09, 2023 02:32

I can not receive the Authentication Code by SMS during 2-Step Verification. Please help.

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  Rona

  • October 09, 2023 19:47

  Hi Bruce,

  Welcome to Box Community and glad to help! 

  We have created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  Bruce Huang

  • October 10, 2023 00:39

  Thanks for the help.

  I can access to the Box directly without 2-Step Verification, but there is nothing in my box account. All directory are empty. Could help with this issue? Thanks. 

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