Phone Number Changed, can't access 2FA

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井上 走

• October 16, 2023 01:24

An employee's account has 2FA enabled, but he changed his phone number and can no longer log in.
I would like your support here.

thank you.

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  Rona

  • October 16, 2023 19:12

  Hi there, 

  Welcome to Box Community and I'm here to assist! 

  We have created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  DD

  • February 06, 2024 14:23

  Hi, I am having the same issue.  I don't see an option to create a case to fix this.  thanks, -Dennis

   

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