PowerPoint Files Not Opening

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JULIANNE BELL

• October 16, 2023 15:24

Only for a specific folder, PowerPoint files are not opening. The ppt file is clicked and the ppt does not open. The file opens online but not in File Explorer. The OS is windows 10 and I've uninstalled Box Drive, updated Office 365, renamed the Box File (it's under character count). And other ppt files open, but not for this specific folder. Any thoughts as to what could be the issue? 

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  Rona

  • October 16, 2023 23:05

  Hi Julianne, 

  Welcome to Box Community and glad to help! 

  You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team so we could assist. 

  Thanks for posting! 

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  Benjamin Chase

  • March 10, 2025 16:54

  Did you ever get an answer to this issue?

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