Login Issue - authenticator

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Anna Sugimoto

• October 17, 2023 09:16

I cannot get the authenticator code on my company account and cannot login. Can you kindly help me out?

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  Rona

  • October 17, 2023 14:10
  • Edited

  Hi Anna, 

  Welcome to Box Community and glad to help! 

  Looks like 2FA is not enabled to your Box account. And perhaps, are you referring to your other Box account? If yes, please open a case using your affected Box account so we could help with your log in issue.  

  We'd love to further assist! 

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  Anna Sugimoto

  • April 11, 2024 05:51

  SO sorry for the late response!
  Yes, I was trying to login with my corporate Box account but cannot log in with the account and open the case because I need the verification code... How should I share the account?

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