Error message when inviting new colaborators

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Clara Bocchini

• October 18, 2023 10:16

Hi, 

I urgently need to add new collaborators on a folder. 

I am used to do it and it works well usually.

The 'restrict collaboration' is unticked. I don't understand where the problem comes from.

Could you please help me with this issue?

Thank you in advance

Clara 

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• 

  Rona

  • October 20, 2023 21:35

  Hi Clara, 

  Welcome to Box Community and glad to assist! 

  To get a closer look, can you send a screenshot of your error while inviting new collaborators? 

  We'd love to hear back from you! 

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