Not getting password reset email

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Dimitri Williams

• October 18, 2023 18:42

I am not getting a password reset email. I need to change my password so I can login and manage some documents ASAP. There is no support number to call, does anyone know how to fix this?

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  Rona

  • October 19, 2023 21:36

  Hi Dimitri, 

  Welcome to Box Community and glad to assist! 

  We have opened a new case for your  for log in issue. A member of our team will get in touch shortly, please keep an eye out. 

  Thanks for posting! 

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  Support

  • July 23, 2024 23:39

  I'm not receiving one as well. Reset my password and did not receive a notification. 

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