Duplicate files

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Box User

• October 23, 2023 12:24

When I open a file saved in Box on various devices it creates duplicates when saving rather than updating the latest / most recently saved file?

I have 'filename'1,  'filename 2, filename 3 etc

 Can someone advise how to avoid this. 

Thank you

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  Rona

  • November 02, 2023 20:21

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Can we confirm the method you're using to edit and save the files that's resulting to your duplicate files. And would you mind adding a screenshot of your duplicate files for a closer look? 

  We'll love to further assist! 

   

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  John Tobias

  • November 28, 2023 19:33

  I also have this issue, can it get resolved?

   

  

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  Amber Slaughter

  • April 15, 2024 00:41

  I am having the same issue. What is happening and how do we fix this?

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