Storage space issue

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Asselin Daniel

• October 23, 2023 14:48

Please reset my storage space.  I'm getting storing space error message when uploading files in box but I only have 15 Ko used out of 10 GB.

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  Rona

  • October 23, 2023 19:44
  • Edited

  Hi Daniel, 

  Welcome to Box Community and glad to assist!

  Looks like your storage count is correct. You can confirm it by logging in to  box.com> Account Settings> Storage Used. 

  If you happen to still experience storage issue, please let us know in this forum. 

  We'd love to further assist!

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  Asselin Daniel

  • October 24, 2023 16:20

  URGENT :I still have storage issue.  I bought a new plan with 100GB and it has not solve my problem. I only have 15Kb used.  I can't upload anything, I'm getting an error message saying I have reach out the maximum storage space.

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