How do I submit a ticket?

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Nicole McKamie

• October 23, 2023 15:42

Where is the chat or submit a ticket feature? Is there no way to speak with someone in customer service? How in the world do we get support?

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  Rona

  • October 23, 2023 22:05

  Hi Nicole, 

  Welcome to Box Community and glad to help! 

  Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch. 

  Thanks for posting! 

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  Bradley W Carroll

  • November 02, 2023 18:19

  I have the same problem.  I tried to submit payment for an upgrade, and I was told "Your account needs further verification, please submit a ticket at support.box.com."  I don't know what this means, or how to submit a ticket.

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  Karl Anderson

  • December 05, 2023 16:45

  I tried to install Box Drive open my Mac, running Ventura 13.3 (updates are up to date) I get a message "Installation failed. The installer encountered an error that caused the installer to fail.  Contact the software manufacturer for assistance".  I tried rebooting my computer and rerunning the installer.  same message.  How do I fix this?  Thanks.

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  Johnathan Duff

  • December 16, 2023 13:59

  I am having the same issue. It keeps forwarding me to support.box.com but I can't find a way to submit a ticket. 

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  Robin Katcher

  • January 28, 2024 18:14

  I need help please! How do I submit a ticket I seem to have lost all my files new files in BOX.

   

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