Welcome to the new Box Support website. Check out all the details here on what’s changed.



  • Rona

    Hi Nicole, 

    Welcome to Box Community and glad to help! 

    Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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  • Bradley W Carroll

    I have the same problem.  I tried to submit payment for an upgrade, and I was told "Your account needs further verification, please submit a ticket at support.box.com."  I don't know what this means, or how to submit a ticket.

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  • Karl Anderson

    I tried to install Box Drive open my Mac, running Ventura 13.3 (updates are up to date) I get a message "Installation failed. The installer encountered an error that caused the installer to fail.  Contact the software manufacturer for assistance".  I tried rebooting my computer and rerunning the installer.  same message.  How do I fix this?  Thanks.

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  • Johnathan Duff

    I am having the same issue. It keeps forwarding me to support.box.com but I can't find a way to submit a ticket. 

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  • Robin Katcher

    I need help please! How do I submit a ticket I seem to have lost all my files new files in BOX.


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