Cannot see files that my colleague is uploading to a specific Box

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James Baehr

• October 24, 2023 14:36

He says he sees them, he sends me a link, I can't see them. 

What can I do? This is urgent and i don't see an option to call or email customer support.

Please help.

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  Rona

  • October 25, 2023 20:19

  Hi James, 

  Welcome to Box Community and glad to assist! 

  You're accessing the files through shared link? If yes, are you getting an error or the files are just missing? 

  If you receive an error, kindly attach a screenshot in this forum. 

  We'll await for your reply! 

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