unable to sign in to account/2FA

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NHNテコラス 李恩徐

• October 25, 2023 02:51

I recently changed number and now unable to access my account.
Can I to reset the phone number or remove the 2-factor authentication requirement? 
And there is no back up code 
Thanks.    

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  Rona

  • October 25, 2023 19:12

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Let me create a new case and a member of our team will be in touch, please keep an eye out. 

  Thanks for posting! 

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  NHNテコラス 李恩徐

  • October 26, 2023 01:58

  Thank you so much!!!!!!!!!!

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