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Email already used in a Box account but not associated with an enterprise

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Justin Yu
I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was previously opened, and then deleted a week ago.  We need to add her to our organization account with her work email.
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  • Rona

    Hi Justin,

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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  • Brenda Woznicki

    I'm trying to add two users to our Box Enterprise and it tells me "Email already used in a Box account but not associated with an enterprise". The two users are:

    sgarcia@orrm.com and jutic@orrm.com

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