Email already used in a Box account but not associated with an enterprise

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Justin Yu

• October 26, 2023 21:04

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was previously opened, and then deleted a week ago.  We need to add her to our organization account with her work email.

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  Rona

  • October 27, 2023 19:46

  Hi Justin,

  Welcome to Box Community and glad to assist! 

  Let me create a new case and a member of our team will be in touch, please keep an eye out. 

  Thanks for posting! 

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  Brenda Woznicki

  • November 30, 2023 16:11

  I'm trying to add two users to our Box Enterprise and it tells me "Email already used in a Box account but not associated with an enterprise". The two users are:

  sgarcia@orrm.com and jutic@orrm.com

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  Overhaul Admin

  • July 23, 2024 20:47

  I reported the same issue in the forum because I could not find an option to submit case for isolated case, is there an existing link or form for this?

  https://support.box.com/hc/en-us/community/posts/31636920889491-Failed-to-create-User-in-Box-Error-Box-returned-an-error-response-with-the-HTTP-status-code-409

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