Restore Deleted Files

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scott

• October 30, 2023 17:18

I've noticed that a large number of files have been deleted from a particular directory. Unfortunately, by the time I've noticed, these files are not found in the trash section of my account.  Please help.

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  Rona

  • November 01, 2023 20:03
  • Edited

  Hi Scott, 

  Welcome to Box Community and glad to assist! 

  Please note that the 14-day recovery grace period (once your folders got deleted off of your trash) does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan.

  Thanks for posting!  

   

   

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