Box says it is full but it is not

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Harry Strong

• November 01, 2023 16:13

Hello

We only have just over 10GB in storage in Box however our account shows we have used 99GB. Please can you help in correcting this issue.

Many thanks

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  Rona

  • November 01, 2023 16:59

  Hi Harry,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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