Error when sharing users to a folder

New post



  • Frank

    We have the very same problem

    Today we started to get a very high rate of external viewers seeing "This shared file or folder link has been removed or is unavailable to you". The files have not been moved, nor the access settings changed, after sharing the link with them.

    Can anyone help us troubleshoot why an external user would be unable to access the file?

    Comment actions Permalink
  • Rona

    Hi Samantha,

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting! 

    Comment actions Permalink

Please sign in to leave a comment.