Storage is very wrong, can't upload

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Kris Huang

• November 01, 2023 19:29

The displayed storage usage is wrong, and has been wrong for >1 year. Now, I can't upload 1GB, even when the storage meter says I have >7GB available. The inability to assess usage correctly even within a 10GB error does not give me any confidence in the service.

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  Bartascnk

  • November 01, 2023 22:18

  https://app.box.com/s/tom9d2lmcvaleuqal05cuyjmg66g1w0fhttps://support.box.com/hc/en-us/community/posts/4665876869267/comments/4716795502227

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  Rona

  • November 02, 2023 21:43

  Hi Kris,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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