Box Status

Adding User that already has an account not tied to an enterprise

Answered
Follow
New post
Ted Lepucki

I'm trying to add a user email and I get a message that an account already exists.  The user does not show up in the list of managed users.  I originally got a message added to a folder in our Box site, but when I tried to add on a different day no file was created just a pop up box indicating the user has an account not tied to an enterprise.  How do I get this resolved?

0

Comments

2 comments

Date Votes
  • Ted Lepucki

    Is there a method to open a ticket on this item?

    0
    Comment actions Permalink
  • Rona

    Hi Ted, 

    Welcome to Box Community and glad to assist! 

    It shows that you're now working with Product Support regarding this inquiry. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

    -1
    Comment actions Permalink

Please sign in to leave a comment.