Box stopped and my file crashed

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Jiyoung Lee

• November 04, 2023 15:48

All of a sudden my box drive stopped and the file I have been working for three months has been crashed. The version of the file (history) got all lost. Please help me asap. 

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• 

  Rona

  • November 10, 2023 19:35
  • Edited

  Hi Jiyoung, 

  Welcome to Box Community and glad to help! 

  We can only guarantee content recovery for the files/folders that disappered from the  Box website. If you haven't uploaded your missing files/folders to box.com yet I'm afraid we won't be able to recover them. 

  Moving forward, please make sure your Box Drive application is up to date for feature enhancements and bug fixes. 

  Thanks for posting! 

   

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