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Open support Ticket??

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John Booth

"Your logs have been sent successfully.

If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue."

Uh huh.  So where/how do I open the support ticket??  Don't see anything except post to community.

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2 comments

Date Votes
  • Brittany Boyd

    I only saw you can post to the community or you can reach out to your Account representative. I just need quick help and now that is completely gone. How can I talk/ chat/ communicate with a human and not wait on a post? Even if it is an email system, knowing I can express my issue and get help instantly (like when we had the chat option). 

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  • Rona
    • Edited

    Hi John, 

    Welcome to Box Community and glad to help! 

    Looks like you're having trouble with your Box desktop application. To get more context, can you tell us more about this? 

    Meanwhile, it would be helpful if you could confirm your Operating System and your Box version. 

    We'd love to further assist! 

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