Please cancel the two-factor authentication.

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羽原　良一

• November 08, 2023 13:29

I have enabled two-factor authentication.
　　However, I don't know how to remove the two-factor
       authentication anymore.
       I can't log in using two-factor authentication, can you please remove the         two-factor authentication setting?

　・Target email address：[information redacted]
　・two-factor authentication phone number：[information redacted]
　・Primary email address on file for the account：[information redacted]

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• 

  Rona

  • November 09, 2023 19:47
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  It should be the affected user who should contact our Product Support team to address his/her log in issue. Please have the user to use this link  and create a new ticket. 

  Thanks for posting! 

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