How to create a ticket and how to enable Word Online

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Jennifer Cumpian

• November 08, 2023 15:37

I am trying to collaborate on a word doc using Word Online. My co-worker is currently on the document, but I do not have the option to open with Word Online; the only options are to open in Word or Google Docs:

I tried going to "integrations" under account settings, but Microsoft Office Online is grayed out and I cannot select it as an option. I am the admin for the company account.

I am unable to locate the option to submit a ticket.

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  Rona

  • November 13, 2023 21:49

  Hi Jennifer,

  Welcome to Box Community and glad to assist!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting! 

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